In June of last year, the Fine Chocolate Industry Association released the results of a fascinating survey on consumer perception of fine chocolate. Turns out, “pleasure” is the number one driver of fine chocolate purchases (for more on what defines “pleasure,”, check out the survey’s summary here.) Interestingly, direct or fair trade labels don’t influence purchases that much.
There are so many ways you can convey pleasure through chocolate. Taste is obviously one way, but the overall purchase experience matters too. As such, packaging plays a big role in enticing chocolate-lovers. After all, a wrapper acts as the storefront to a chocolate product, be it in a bar or bonbon.
When I find new bars at a coffee shop, I often have less than a minute to make a purchase decision. Unless I’m familiar with a particular maker and origin, I’ll likely pick a bar based on packaging and I know I’m not alone.
I wish every chocolate-maker and chocolatier would take a hard look at how their packaging conveys pleasure. Unless you’re marketing to chocolate fanatics like me, Costas Esmeraldas or Ucayali doesn’t mean much to most consumers, and neither does a term like “conching.” Conveying pleasure through other ways is key to grow the fine chocolate market and that’s why I shared 4 changes I’d like to see in chocolate marketing last year.
The article struck a chord with many readers and it became the most read and commented post of 2018. Even better, several chocolate industry professionals took action based on my suggestions. As a follow-up to that piece, and with the Fine Chocolate Industry Association’s survey results out, I figured it would be helpful to hear from chocolatiers and makers who changed their packaging.
If you’re a chocolate eater, I’d love to know what you think of these “before” and “after” photos and testimonials. Please also leave a comment with what matters to YOU when you purchase chocolate. And if you’re a member of the chocolate industry, I hope the case studies below will help you make the right decisions for YOUR brand.
Testimonial #1: Paul-John Kearins, Chocolatier, Chocolatasm
Paul-John Kearins is the founder of Chocolatasm in Provincetown, Massachusetts. His flavor combinations are so off-the-beaten path (rhubarb sage bonbon, anyone?), I interviewed him on his creative process on the blog last year. Paul-John also molds bars with intriguing flavor combinations. He recently changed his wrappers from the colorful ones on the left to the more simple one on the right. Here’s what motivated the change.
Why did you change your packaging?
I changed my packaging because of your blog and the discussion on Well Tempered (a Facebook group for fine chocolate industry professionals.) I decided NOT to bombard people with tasting notes and elaborate descriptions and opted for visuals. It’s too much to cram onto a bar …. so I cut it down. I Marie Kondo’d my wrappers.
How do customers react?
They are extremely wowed. In [social media] posts where my bar is shown amongst other makers people are commenting “ohh, I want the octopus one!”
In stores, it jumps out at you. With a simple label in the corner with a catchy name and minimal description it doesn’t matter whether there are notes of plum or salmon or whatever… people want it because it’s pretty.
Testimonial #2: Will Marx, founder, Wm. Chocolate
Wm. Chocolate is a young bean-to-bar company based in Madison, Wisconsin. Its founder, Will Marx, is one of the kindest and most articulate people I know (read his interview on the Bar & Cocoa’s blog) and his Belize bar my biggest chocolate crush of 2017.
Wm. Chocolate was one of the first company who tweaked their packaging based on my expressed views. Before (left photo below,) the front of the package was packed with information on sourcing and you had to flip the package to read detailed tasting notes. After the changes (photo on the right,) the flavor profile migrated to the front. Here’s what Will has to say on the new wrapper.
What changes did you make to the packaging?
I started putting a more generic two-word “flavor summary” in bold on the front of my bars. I’ve noticed that often customers will go down the bar lineup reading these, and then ask to try one by naming its flavor summary rather than its actual title (origin, %). For example, they say “I want to try ‘sweet & fruity.'” This is not always the case, but it happens often enough to confirm the value in using these simplified descriptors.
Second, I am noticing a general increase in sales of smaller/”mini” bars. In stores that carry both sizes, the mini bars tend to sell much more quickly, even though the larger ones are a better value and the buyers are repeat customers who have tried them before. Hence, there seems to be an element of favoring the smaller purchase regardless of value.
That said, large bars sell better when I’m sampling at point of purchase. It seems that a taste validates preferences powerfully enough to drive the larger purchase.
In any case, for these reasons and more, I am all but decided on making mini bars the new default size, such that all products will be offered as minis, with only the “classics” (demonstrated sales success, reliable cacao supply) in large too.
Testimonial #3: Wednes Yuda, Cokelat nDalem
To say this testimonial blew my mind is an understatement. You see, Wednes Yuda, founder of Cokelat nDalem, is based in Indonesia. Indonesia! It never would have occurred to me someone from such a distant place would have found value in this blog. The internet is amazing. This testimonial is lengthier than the previous two, but I think you’ll appreciate the thought process behind all the changes.
Wednes, can you tell us about your company and the changes you made on your packaging?
We started our business in 2013 from our home with a brand called Cokelat nDalem. nDalem means “home” and “Cokelat” is chocolate in Indonesian. We didn’t start as a bean-to-bar chocolate maker to adapt to the Indonesian market. Instead, we used what you call “compound chocolate,” which is made from cocoa powder and a substitute for cocoa butter, mostly coming from palm oil fraction.
We do this because real chocolate made with cocoa butter is quite expensive for Indonesian people. In addition, handling real chocolate and distributing it is challenging in a tropical climate in Indonesia. Basically, it’s not economically sound to start a small business making real chocolate. Although “it just”compound chocolate, we try to make it as good as possible by choosing a good manufacturer who provides us with compound chocolate blocks. The concept of our chocolate is combining Indonesian inclusion to produce Indonesian chocolate flavor with Indonesian culture history in the packaging. I put our packaging below.
The concept to combine Indonesian flavor with Indonesian culture as packaging become a good concept for a souvenir. It’s indeed customary for Indonesians to bring something back from our travels to share with our relatives. Chocolate meets that need nicely.
In 2014, as our business grew, our local government invited us to a group discussion with small business owners and local cocoa farmers. We had no idea these farmers lived so close! They asked us: “Since you’re making chocolate, why don’t you make chocolate from our beans then ?” We explained that making chocolate would involve big machines and a lot of capital and, at the time, we weren’t there yet.
It took us about one year to research bean-to-bar chocolate and that’s when we found Chocolate Alchemy’s website. In 2015, we decided to have two different product for two different markets. Again, most of Indonesian aren’t familiar with higher quality chocolate. Our bean-to-bar chocolate is for people who’ve tasted real chocolate before or have been abroad where they tried chocolate. This market is growing but our sales are modest relatively to the Indonesian population. Since our goal is to help the farmer get the most benefit from their beans, we tend to sell the bars directly to the customer so we can get more margin that than we can split with our farmer. We currently pay the beans three times the cost that what local middle men offer.
Our early packaging for the bean-to-bar range tells the customer about the farmer and how proud we are to produce from a local source. We made this choice because trace-ability is getting more popular in Indonesia. Eating responsibly is getting increasingly important. With this kind of packaging, we can ensure that the customer gets the idea of what we’re trying to do. Here’s our first version of the packaging.
With time, we realized our market preferred a classier packaging, something less crowded, without too much information to distract them when picking chocolate.
In 2018, we got a designer help to re-design our bean to bar packaging. The idea is remained the same, as we want to tell the customer what we do, who’s our farmer (traceability), and what’s the benefit of eating our chocolate. We added a piece of small information on how to make chocolate in our small company.
We haven’t put any information regarding texture yet because our market is not on that level yet. But hopefully, we can adjust that on later packaging. And we do not put notes in the front panel because we want to make the information is as easy as possible for our current customer. We do put information regarding notes in the back of our packaging (our packaging are printed on both sides.)
With this current packaging, our market for the bean-to-bar chocolate is growing nicely. We actually need to find new farmers because our farmer’s production is no longer adequate to follow our need.
I hope you found these testimonials helpful. If you or your company are looking for a creative, out-of-the box take on chocolate naming and descriptions, email me at estelle(at)37chocolates.com. I’ve already worked with Kosak and I’d love to collaborate with you! If you liked this article, sign up to my newsletter to be notified of future blog updates.